zSpace Laptop Recovery Process

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This article describes the 4 sections for downloading and installing the zSpace Laptop image on your system to recover your zSpace. Doing this will reset your zSpace to current factory shipping conditions.

This article applies only to the zSpace Laptop. If you have a zSpace AIO, please see zSpace AIO and 300 Recovery Process.

Before you begin

This entire process may take a significant amount of time. Please read all sections and steps to have a clear understanding of the process before you begin. If this process is not clear, please contact zSpace Support. Depending on your Internet speeds, it may take 3 hours to multiple days to download all the files. Once the files are downloaded, it will take approximately 45 minutes to create the WimImage file. The actual imaging process takes approximately another 45 minutes.

All sections and all steps are required to complete this process. This article will walk you through the following sections:

What does this process do?

  • Restores your current zSpace Laptop to the most recent factory defaults. Therefore, only perform this process at zSpace Customer Support's request or if the system has become unusable.
  • Installs Windows 10 Education

Required Items

  • Before you begin:
    • Deactivate any zSpace licenses.
    • Backup any activities, documents, or anything you may want to keep. This process will erase all contents of your hard drive.
  • 120GB free disk space on your PC to download and uncompress files.
  • A thumb drive or external HDD which is 64 GB or larger. All contents of the thumb drive or external HDD will be deleted in the process.

Download the files for your zSpace hardware. All files are required.

For zSpace Laptop

Version 545-00013-01 June 17, 2020

Windows 10 license key tool

Total 7 parts to download

Section 1. Make bootable USB drive

The first step makes a bootable USB drive. This only needs to be done once and the same USB drive can be used in futures images. This process will format your drive to NTFS format.

Please be sure to read the instructions because these may have changed.

  1. Insert USB drive or external HDD into computer. It is recommended to use the USB 3.0 ports for faster speeds. 
  2. Click the Windows Start Button, type CMD. In the search results, right-click on Command Prompt, and select Run as Administrator. If prompted, enter your administrator password.
  3. Type diskpart and press enter.
  4. Type list disk and press enter. All drives connected to your computer will be shown. Note the drive number of your USB drive or external hard-drive. 
  5. Type select disk x where x is the disk number noted from the previous step. 
  6. Type clean and press enter. Warning, performing this step will remove all contents from your disk and cannot be undone. If you are not certain of the drive you are selecting, stop here
  7. Type create partition primary and press enter
  8. Type select partition 1 and press enter.
  9. Type active and press enter. If you receive the following message, "The selected disk is not a fixed MBR disk. The ACTIVE command can only be used on fixed MBR disks", perform the following:
    • RecoveryActive.png
    • Type clean and press enter.
    • Type convert mbr and press enter.
    • Go back to step 7 and continue from there. 
  10. Type format fs=ntfs label=UfdDrv override quick and press enter.
  11. Type assign letter I. (capital letter eye). If letter I is not available as a drive letter on your system, use the next sequential available drive letter.
  12. Type exit and press enter.

Section 2. Extract and Copy Files to USB

Read all directions first. This process is different for other zSpace hardware.

  1. Download all files required for zSpace Laptop. Warning: These files are more than 50 GB total in size. Depending on your Internet speeds, these files could take a few hours to a few days to download.
  2. After the files are downloaded, verify the file sizes against the below images. If you experience download errors or experience errors during the next steps in this process, try downloading the files again downloading only 1 file at a time or downloading the files using another computer.
    • mceclip0.png
  3. If not already done, insert the USB drive created in Section 1.
  4. Double-click on 545-00013-01.exe. This will begin the extraction process.
  5. Click the ImageLaptop2.png button. Browse to and select the USB drive created in Section 1. 
  6. Click on Extract to being the decompressing process. 
  7. Once the decompressing is complete and all files are on the USB drive, the file layout in the drive should look similar to the below image. Notice all these files are in the root of the USB Drive which is drive (I:) on my PC. Please note, the below image is from an earlier set of recovery files and exact files and naming of the files may vary.
    • mceclip1.png

Section 3. Restore zSpace

This is the process of placing the image onto the zSpace. Warning: Doing this will erase the contents of your zSpace and cannot be undone.

  1. Shut down your zSpace Laptop.
  2. If you do not have external power connected to your laptop, connect it now. 
  3. Plug your external HDD or thumb drive created in Section 2 into one the USB slot on the right side of the zSpace. 
  4. Power on the zSpace and immediately tap the Esc key on the keyboard about once every second. The system bios and information screen will appear. This screen is black with 6 blue and white icons.
  5. Press the right arrow key to highlight Boot Manager and enter key to select it.
  6. Use the arrow and enter keys to select your USB device. The device name will vary depending on the brand of your USB or external HDD. Within a few seconds of selecting your USB drive, you should see the Windows 10 boot logo.
      • If you do not see your USB device, it is possible your machine needs to be configured to allow "Dual Boot" in the BIOS.
      • To enable Dual Boot, follow these steps:
        • Shut down your zSpace Laptop.
        • If you do not have external power connected to your laptop, connect it now. 
        • Power on the zSpace and immediately tap the Esc key on the keyboard about once every second. The system bios and information screen will appear. This screen is black with 6 blue and white icons.
        • Press the right arrow key to highlight SCU and Enter key to select it.
        • Press the right arrow key to enter the Boot tab.
        • Press the Enter key while highlighted on Boot Type.
        • Use the arrow keys to select Dual Boot Type and Enter key to select it.
        • Press the F10 key to Save and Exit.
        • Resume step 6 to select the USB device.
  7. After about a minute you will come to a confirmation page. Type 'Y' to start the image process.
  8. When the imaging process is complete, the window will turn green and a pass message will be shown. Remove your USB drive and press any key to reboot your PC. 
  9. The PC will reboot several times finally arriving at Windows setup Language selection screen. Failure to wait until the PC has rebooted multiple time arriving at the Windows setup Language selection screen (OOBE) may result in the process not completing correctly.

Section 4. Activate Windows

After completing Windows OOBE and arriving at the Windows desktop for the first time, you may see a message in the lower right hand corner of the screen, Activate Windows. Go to settings to activate Windows


This is due to zSpace Laptops originally shipping with Windows 10 Professional and this image using Windows 10 Educational. Follow the below steps to retrieve and enter your Windows 10 Professional license key.

  1. If not already done so, download the WindowsKey.zip
  2. Unzip the files on your zSpace Laptop.
  3. Double-click to run the readkey.bat file. When complete, your Windows 10 key will be displayed as shown in the below image.
    • Activate6.png
  4. Click the Windows Start button and click on the Settings icon.
  5. Click on Update & Security.
  6. Click on Activation.
  7. Under Update product key, select Change product key.
  8. Enter the product key as found in step 3 and click Next.
  9. Windows 10 Professional has been reactivated on your system.


  • Read the directions before starting. Most issues are caused by the user not understanding all the directions. The recovery process requires following the steps in all 4 sections.
  • These files are very large. If you are having issues downloading the files, try downloading the files from another computer, another Internet connection, or downloading 1 file at a time.
  • We have found that some USB drives do not work. Try using a different USB drive if you have followed the exact steps and you are still running into errors during section 3.
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