zSpace AIO and 300 Recovery Process

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This article describes the 4 sections for downloading and installing the zSpace AIO image on your system to recover your zSpace AIO. Doing this will reset your zSpace to current factory shipping conditions.

Supported Product

Currently this is supported only on zSpace AIO, zSpace AIO Pro, and zSpace 300 systems. If you need to recover any other zSpace system, please contact zSpace Support.

Before you begin

This entire process may take a significant amount of time. Please read all sections and steps to have a clear understanding of the process before you begin. If this process is not clear, please contact zSpace Support. Depending on your Internet speeds, it may take 3 hours to multiple days to download all the files. Once the files are downloaded, it will take approximately 45 minutes to create the WimImage file. The actual imaging process takes approximately another 30 minutes.

All sections and all steps are required to complete this process. This article will walk you through the following sections:

What does this process do?

  • Restores your current zSpace AIO to the most recent factory defaults. Therefore, only perform this process if you at zSpace Customer Support's request or if the system has become unusable.
  • Installs Windows 10 Pro (you must have Windows 10 on your zSpace or you must have your own Windows 10 Pro license key)

Required Items

Section 1. Make bootable USB drive

The first step makes a bootable USB drive. This only needs to be done once and the same USB drive can be used in futures images. This process will format your drive to NTFS format.

  1. Insert USB drive or external HDD into computer. It is recommended to use the USB 3.0 ports for faster speeds. *We have had a couple reports of this process to only be working in the USB 2.0 ports. The USB 2.0 ports are the upper two ports on the right side on the zSpace AIO.
  2. Click the Windows Start Button, type CMD. In the search results, right-click on Command Prompt, and select Run as Administrator. If prompted, enter your administrator password.
  3. Type diskpart and press enter.
  4. Type list disk and press enter. All drives connected to your computer will be shown. Note the drive number of your USB drive or external hard-drive. 
  5. Type select disk x where x is the disk number noted from the previous step. 
  6. Type clean and press enter. Warning, performing this step will remove all contents from your disk and cannot be undone. If you are not certain of the drive you are selecting, stop here
  7. Type create partition primary and press enter
  8. Type select partition 1 and press enter.
  9. Type format fs=ntfs quick and press enter.
  10. Type active and press enter. If you receive the following message, "The selected disk is not a fixed MBR disk. The ACTIVE command can only be used on fixed MBR disks", perform the following:
    • RecoveryActive.png
    • Type clean and press enter.
    • Type convert mbr and press enter.
    • Go back to step 7 and continue from there. 
  11. Type exit and press enter.

Section 2. WIM Image File

Follow the below steps to create the WIM Image File. The file in this example is named WimImage-v07.wim where v07 is the version of the image. Different image file is needed between the zSpace 300 and zSpace AIO series.

  1. Download all 4 parts of the WimImage files to your computer for your model of zSpace hardware. Warning: These files are more than 24 GB total in size. Depending on your Internet speeds, these files could take a few hours to a few days to download.
  2. After the files are downloaded, verify the file sizes against the below images. If you experience download errors or experience errors during the next steps in this process, try downloading the files again downloading only 1 file at a time or downloading the files using another computer.
    • For zSpace AIO and AIO Pro
      • v07.png
    • For zSpace 300
      • v40.png
  3. Right-click on the WimImage-vXX.zip file. select Extract All and Extract to begin the unzipping process. The file will be unzipped in the same location as where the parts of the WimImage files are downloaded to. This process takes approximately 45 minutes to complete.
  4. Copy the WimImage-vXX.wim file to your thumb drive or external HDD, created in Section 1, onto the root of the root of your drive.

Section 3. Copy Boot Files

You will need to place all the files onto the bootable USB drive. Perform the following steps to complete this process.

  1. Download Bootfiles-vXX.zip where XX is the version of boot files appropriate for your zSpace hardware.
  2. Unzip the files into the root of your formatted USB drive created in Section 1.
  3. Once the Boot Files and WimImage file, from Section 2, are copied to the USB drive, the file layout in the drive should look similar to the below image. Notice all these files are in the root of the USB Drive which is drive (N:) on my PC. Please note, the below image is from an earlier set of recovery files and exact files and naming of the files may vary.
    • Wim1.png

Section 4. Restore zSpace

This is the process of placing the image onto the zSpace. Warning: Doing this will erase the contents of your zSpace and cannot be undone.

  1. Shut down your zSpace
  2. Plug your external HDD or thumb drive into one of the USB 3.0 slots on the right side of the zSpace. *We have had a couple reports of this process to only be working in the USB 2.0 ports. The USB 2.0 ports are the upper two ports on the right side on the zSpace AIO.
  3. Power on the zSpace and immediately tap the F7 key on the keyboard about once every second. You eventually will come to a boot device selection screen.
  4. Select your USB device. The device name will vary depending on the brand of your USB or external HDD. The device name may also be abbreviated with “UFD”. Within a few seconds you should see the Windows 10 boot logo.
  5. On step 4, if you selected the correct boot device, the PC will boot to a light blue screen with a black window. You will see the process of replacing the image on your PC. This process will take roughly 30 minutes to complete.
  6. When the process is complete, you will see a message to remove your thumb drive or external drive and press the Enter key to reboot the PC.
  7. The PC will reboot several times finally arriving at Windows setup Language selection screen. Failure to wait until the PC has rebooted multiple time arriving at the Windows setup Language selection screen may result in the process not completing correctly.
  8. For setting up Windows, please see the zSpace 300 Configuration Guide.

Troubleshooting

  • Read the directions before starting. Most issues are caused by the user not reading all the directions. The recovery process requires following the steps in all 4 sections.
  • These files are very large. If you are having issues downloading the files, try downloading the files from another computer, another Internet connection, or downloading 1 file at a time.
  • There has been a couple cases where USB thumb-drives are not being detected during zSpace startup in section 4. If this is happening, try using the USB 2.0 port, which are the top two ports on the right side of the zSpace.
  • We have found that some USB drives do not see to work. 
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