Windows 10 Anniversary update causing tracking issues

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zSpace is aware of an issue with the Windows 10 Anniversary update (version 1607) which stops the tracking service/system software from working properly. zSpace is working to resolve the issue as quickly as possible, but recommend that users follow the below instructions:

*Update* With the most recent Windows updates as well as a new GPU driver, this issue has been resolved. Users may choose to still defer updates or allow their computer to update to Windows 10 Anniversary Update. For assistance in disabling defer updates and the required updates to support Windows Anniversary update, please see this article here.

Postpone Windows 10 Anniversary Update (Defer Updates)

If you have not yet updated to this newly released version of Windows, zSpace strongly recommends that you postpone the update by following the steps below. Please note that this does not prevent security updates from being installed, however, "Feature" updates will be postponed.

  1. Select the Windows Start Icon at the bottom left of the desktop.
  2. Select Settings.
  3. In the Settings app, click or tap Update & security, followed by Windows Update.
    • Windows10Update
  4. From the Windows Update window, click or tap the link that says: “Advanced options”.
  5. To postpone the Windows 10 Anniversary Update, check the box “Defer upgrades”.
  6. Close the window. The Windows 10 Anniversary Update will now be postponed approximately 4 months.

How to Revert or Rollback Windows 10 Anniversary Update

If you have already updated and are experiencing problems with your zSpace, please follow the below instructions to roll back the update.

To Revert or Rollback the Windows 10 Anniversary Update (version 1607) back to version 1511, please perform the following steps:

  1. Select the Windows Start Icon at the bottom left of the desktop.
  2. Select Settings, then Select Updates & Security, and then Select Recovery.
  3. Choose Go back to earlier build, and click on Get Started.
  4. You will be asked why in order to provide feedback to Microsoft.  Select “My apps or devices don’t work on this build”.
  5. Once you provide needed feedback, you might be asked to check for updates, just click on 'No, thanks'.
  6. Follow further instructions, and choose Go back to an earlier build.
  7. Wait for the process to finish.  Once complete, the system will restart.   
  8. You should now be able to verify zSpace Tracking.
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