License Portal - How to retrieve and enter license keys in your STEM applications

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The zSpace License Portal has been redesigned from the ground up allowing many new features. This articles discusses the following:

Who can view licenses by default

Only the zSpace authorized partner and the designated software contact may access the licenses on the zSpace License Portal until the designated software contact allows others to view their licenses.

Retrieving licenses

When you purchase an application which requires a license, the designated software contact (license owner) will receive an email from orders@zspace.com which contains instructions for accessing your license keys for each application included with the sales order.

The designated software contact may view all purchased licenses by:

  1. Log into zSpace.com using the email address given to zSpace Sales at the time of purchase.
    If you have not previously created an account on zSpace.com, create an account using the email address given to zSpace Sales at the time of purchase. This is who receives the order confirmation email. To complete account creation process you will need to click a link in a confirmation email.
  2. Click the account link in the upper right-hand corner.
  3. Under Account Access / Support, click the Application License Keys link.
  4. You will be taken to the zSpace License Portal

LP3.png

Searching and viewing licenses

Any information contained as part of the license can be searched for. This includes:

  • Partial or complete license key
  • Application name
  • Sales Order (SO) number
  • Product Order (PO) number
  • Organization name
  • Designated Software Contact's email

To search for a license, simply enter the search term into the search bar and click the blue button to search.

Tip: When license information is updated or changed, it can take about an hour for the information on the License Portal to be updated.

What information is displayed

The following license information is displayed:

  • Application name
  • License key
  • License quantity (number of activations) and quantity used*
  • Expiration Date**
  • Sales Order number
  • Product Order number
  • Organization Name
  • Designated Software Contact's email
*Only zSpace application licenses will display the quantity used. For all other licenses, only the maximum number of activations is displayed.

**Some 3rd party licenses show an expiration date which may not be correct. This is due to the contract date of the sale being the displayed date whereas the expiration date for the license is set from the date the license is first activated.

Exporting license information to .csv file

License information can be exported into Comma Separated Values (.csv) file. This format is supported by common spread sheet software or view-able in text format. To export license information, click the blue Export link above your search results

Tip: Before exporting licenses, first perform a search to narrow down the number of licenses shown. Only what is shown in your search result will be exported. Exporting large amounts of licenses may take significant amounts of time.

Adding or removing additional viewers of your licenses

You can add additional viewers to your licenses. Only licenses registered to you can be shared. To add or remove viewers of your licenses, follow the below steps:

  1. Click the Manage / Add License Access link. LicensePortal2.png.
  2. Enter the email address of the person who you wish to share your licenses with and click the blue button to add the user.
    • LicensePortal3.png
    Note: The shared account must first be created before licenses can be shared to it. Please select Login and Create Account from the top menu and follow the instructions there.
  3. You will see a success or failure message. The first name, last name, and email address and email will be shown upon success.
    • LicensePortal4.png
    Tip: Any licenses you are permitted to view will be shared. If a partner adds an additional viewer, all licenses permitted by the partner can be viewed by the additional viewer. Additional viewers cannot then share these licenses with additional viewers.
  4. To remove a user, click the red LicensePortal5.pngunder remove. A confirmation message will be shown.

Activating and deactivating applications

For zSpace licenses:

  • To activate any zSpace authored applications, launch the application and you will be prompt to enter a license key
  • To deactivate any zSpace authored application, please see zSpace License Manager.

For VIVED Learning licenses:

For Human Anatomy Atlas licenses:

Troubleshooting

Licensing on Virtual Machine

Unable to activate renewal license on STEM applications

Migrating to Windows 10

 

 

 

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