Installing zSpace System Software

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Each zSpace has a specific version of zSpace System Software. This article will walk you through the steps to install and uninstall your zSpace System Software.

Steps for updating zSpace System Software 5.2.0 and above
Steps for updating zSpace System Software between 5.0.1 and 5.0.4 to 5.1.1
Steps for updating zSpace System Software 4.4.1 and older
Uninstall existing zSpace System Software

Installing the zSpace System Software

Steps for installing zSpace System Software 5.2.0 and above

Installing zSpace System Software via the zSpace App Manager is only supported on zSpace 300 using zSpace System Software 5.1.0 or greater.

  1. zSpace System Software 5.2.0 and newer is installed using zSpace App Manager. Simply find the entry in zSpace App Manager and click install.
  2. If you receive the following error message, "The camera firmware is not correct vintage for the chosen version of System Software", you must first download zSpace System Software 5.1.1 and install it using the instructions in the below section, Steps for zSpace System Software 5.0.2 to 5.1.1.
    • SystemSoftware.png
  3. Once 5.1.1 is installed, try updating to the most recent release via zSpace App Manager again.

Steps for updating zSpace System Software between 5.0.1 and 5.0.4 to 5.1.1

If you are using zSpace 300 with zSpace System Software between 5.0.1 and 5.0.4, you will first need to update your zSpace System Software to 5.1.0 or 5.1.1 before you can install the most recent release via the zSpace App Manager.

  1. Download zSpace System Software 5.1.1.
  2. Once the file is downloaded, run the file to install your zSpace System Software.
  3. If you already have any version of zSpace System Software installed, you will see the following image. Select Ok to uninstall the prior version.
  4. After any prior version of zSpace System Software is removed, the installation process will start.
  5. Select Next to begin the installation.
  6. Read the license agreement. If you agree, select I Agree to continue.
  7. The installation process will begin. All drivers and required software will install and the firmware update on your zSpace will proceed without any user interaction required. You may see your display flash or turn off and on during the firmware update process. This is expected and normal behavior.
  8. After the firmware update has completed, select Finish to complete the installation. You may be prompted to run the zSpace Control Panel or System Check.
  9. Once you have successfully installed 5.1.1.223, you can now install 5.2.0 via the zSpace App Manager.

 

Steps for zSpace System Software 4.4.1 and older

Note:  If you are updating the System Software on your system, you will need to uninstall the existing System Software first.  Please see the section on Uninstall Existing System Software.

  1. Download the corresponding System Software for the zSpace hardware you have. Be sure to also select the correct version for your Operating System.  zSpace System Software downloads may be found here.
  2. Once the file is downloaded, run the file to install your zSpace System Software.
  3. Select Next to begin the installation.
  4. Read the license agreement.  If you agree, select I Agree to continue.
  5. Select Next to install for all users using this computer.
  6. Select Next to install to the default location on your PC.
  7. Finally, click Install to select the Start Menu shortcut location and being the installation.
  8. You might be prompted by Windows to agree to allow the installation of drivers for zSpace hardware. Check Allow for all zSpace Drivers and select Next.
  9. After the installation of the software, you will see a prompt asking to update the firmware for your zSpace.  Select Yes
  10. You will see a second prompt warning you to not disconnect power during the update process. Select Yes again to start the firmware update.
  11. You may see your display flash or turn off and on during the firmware update process.  This is expected and normal behavior.
  12. After the firmware update has completed, select Finish to complete the installation. You may be prompted to run the zSpace Control Panel or System Check.

After installing the zSpace System Software, be sure to run the zSpace Control Panel to test your system is functioning correctly.

Uninstall existing zSpace System Software

Before installing a different version of zSpace System Software, the existing zSpace System Software must be uninstalled. This only applies to zSpace System Software 4.4.1 and older.

  1. Open Windows Programs and Features
    • For Windows 8: Click the Windows Start button and type Programs and Features. Click on the Programs and Features shortcut that appears under the search bar.
    • For Windows 7 and 10: Click the Windows Start button and type Programs and Features. Click on the Programs and Features shortcut that appears in the Start Menu.
  2. Scroll through the list of installed applications on your computer until you find zSpace System. Double click on zSpace System.
  3. Select Uninstall to remove zSpace System Software.
  4. Click Finish.
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