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System Profiler Download

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zSpace System Profiler is now part of zSpace Configuration Check.

zSpace System Profiler (formally System Configuration Grabber) is a utility developed by zSpace, Inc. to assist customers in determining issues with their zSpace setup. Much of the information that is captured is commonly requested by our Support team in diagnosing zSpace technical issues. Ideally, when a customer is having issues with their zSpace setup, having this data could assist in resolving possible situations such as: 1) having the wrong versions of software, 2) having conflicting versions of software, and 3) detecting hardware configuration problems.

Currently, the utility captures the following information:

  • CPU
  • System RAM
  • OS version
  • Video card and related information (RAM, type, driver version)
  • zSpace hardware connected to PC
  • zSpace installed applications
  • zSpace firmware versions
  • zSpace dependent Windows services
  • Collect Manufacture date and serial number from zSpace
  • zSpace licenses activation status

Download Link:

zSpace Profiler is now part of zSpace Configuration Check. Please download here.

 

Running the Application

To run the utility, simply launch the attached .exe file. As the data is collected it is shown in the command window and a text file is created containing the same information. This information is in a format that can be easily attached to a support ticket. Optionally zSpace System Profiler will zip the zSpace log files.

Sample Output:

2/29/2016 - 2:26:17 PM
zSpace System Profiler - 3.0.3.0

This will gather non-personal information which is most commonly requested in supporting issues in the zSpace environment.
For further information please see https://support.zspace.com/hc/en-us/articles/204780825

Manufacturer:Dell Inc.
Model:Precision M6700
Bios Version:A15
Windows Version: x64 Microsoft Windows 7 Professional 6.1.7601.65536

RAM:
    2048MB  Speed:1600 PC3-12800  Manufacturer:859B  Part #:CT25664BF160B.M8FK
    2048MB  Speed:1600 PC3-12800  Manufacturer:Micron  Part #:8JTF25664HZ-1G6M1
    2048MB  Speed:1600 PC3-12800  Manufacturer:859B  Part #:CT25664BF160B.M8FK
    2048MB  Speed:1600 PC3-12800  Manufacturer:Micron  Part #:8JTF25664HZ-1G6M1
Total Memory: 8GB total


---------------- IP address of zSpace ----------------------
IP: n.n.n.n., GW: C , SN: y.y.n.y.,
IP: y.y.n.n., GW: C , SN: y.y.y.y.,

---------------- zSpace required and dependent hardware ----------------
Desktop Monitor   Generic PnP Monitor             Manufacturer:(Standard monitor types)DeviceID:DISPLAY\LGD02DA\5&2C50E8B2&0&UID256
Video             AMD (ATI) FirePro M6000 (FireGL V) Mobility Pro GraphicsDriver Date:2015-01-24   Driver Version:14.301.1019.0  Ram:2048 MB                vBios:113-C42502A1-X21     
CPU               Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHzClock Speed:2701         Manufacturer:GenuineIntel     Cores:4                    

---------------- zSpace Software Installed ----------------
System                      4.0.1.202               C:\Program Files (x86)\zSpace\System
SDK Win32                   3.0.0.318               C:\zSpace                  
SDK x64                     3.0.0.318               C:\zSpace                  
zSpace zView                C:/Program Files (x86)/zSpace/zView
Bonjour                     3.1.0.1                 C:\Program Files (x86)\Bonjour\
App Manager                 1.5.0.4                 C:\Program Files\zSpace\App Manager
Newton's Park               2.0.0.42159             zSpace Newton's Park       
Newton's Park Content Pack  2.0.0.33                zSpace Newton's Park STEM content
Franklin's Lab Content Pack 2.0.0.30                zSpace Franklin's Lab STEM content
Studio                      1.0.1.42958             zSpace Studio              
zView                       2.3.1.45389             zSpace zView               
zSpace Experience           3.2.0.124               zSpace Experience          

---------------- zSpace Services Status ----------------
Bonjour Service         4-Running     
zSpaceTrackingService   4-Running     

---------------- zSpace License Status ----------------
Newton's Park           zSpace        True          
Studio                  zSpace        False         
Leopoly                 zSpace        False         
Echopixel               Echo Pixel    True          

--------------- Environment ---------------

UAC:false  Administrators : Performance Log Users : Users :

Environmental Path:
C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Program Files\zSpace\Tracking\4.0.1.182-svn-38572;C:\Program Files (x86)\zSpace\Tracking\4.0.1.182-svn-38572;C:\ProgramData\Oracle\Java\javapath;C:\Program Files\Dell\DW WLAN Card;C:\Program Files (x86)\Java\jdk1.7.0_45\bin

Checking Firmware...

Firmware versions gathered from zSpace:

Warning: The firmware versions could be cached from last connected zSpace.

 

Version History:

3.5.1

  • Correctly gets serial number of zSpace and reports in log

3.0.3

  • More logging collected. Collects zSpace System and all application logs. Logs are all automatically zipped together.
  • Updated to support zSpace 300 model and current line of applications
  • Now checks zSpace licensed applications status
  • Checks status of dependent Windows services
  • Resolved error when running from drive root such as thumb drives

2.0

  • Updated to include all zSpace STEM applications
  • Supports zSpace System software 4.0 and greater

1.5.0

  • Updated to support through release 3.0.0
  • Streamlined some functions to better support Win32 and run faster

1.4.0

  • Utility renamed zSpace System Profiler.
  • Log file zipping has been fixed
  • Updated to support through release 2.11.0
  • zSpace NDIS connection is specifically tested and status is checked
  • IP Address of zSpace is gathered and compared for conflicts

1.3.0 - Update to support zSpace release 2.8.0 and 2.9.0

1.2.0 - Updated to support zSpace release 2.7.0

1.0.4 - Minor bug fix. Changed how visual c++ run-times are gathered

1.0.3 - Added collecting Run Time information

1.0.2 - Minor layout changes and small bug fixes.

1.0.1 - Added Atlas Log file zipping

1.0.0 Initial release

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