Checking for installed zSpace hardware drivers

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It is important to verify that all zSpace system drivers are installed and functioning correctly after connecting the USB to the PC. In the case the USB cable is connected to the PC before the Tracking Software is installed, you may have to force install the drivers before the zSpace is useable. This article will assist in determining if the drivers for your zSpace are installed and functioning properly.

zSpace 300

  1. Click the Windows Start button and type device. Click on Device Manager under the search results.
  2. Look for the zSpace devices. There will be a total of 5 zSpace devices. If all of these devices are found, the zSpace is connected.
  3. Under Network adapters
    • zSpace Remote NDIS Connection
  4. Under Imaging Devices
    • Zoom
    • Zoom
    • Zoom
    • Zoom
  5. If all of these devices were found, make sure they are all functioning properly.
    • Right click on any of the zSpace device names and select Properties
    • Look for a window titled Device Status
    • If the device is functioning properly it will say "This device is working properly."
    • A common issue is the devices get disabled by Windows. To enable the device, right-click on the device name again and select Enable
  6. Should any or all drivers be missing at this point, uninstall your zSpace System Software and re-install.

zSpace 100 and zSpace 200

  1. Click the Windows Start button and type device. Click on Device Manager under the search results.
  2. Look for the zSpace devices. There will be a total of 6 zSpace devices. If all of these devices are found, the zSpace is connected.
  3. Under Network adapters
    • zSpace Remote NDIS Connection #x
  4. Under zSpace Devices
    • zSpace Hub Controller
    • zSpace V120
    • zSpace V120
    • zSpace V120
    • zSpace V120
  5. For zSpace 100 units only, under Universal Serial Bus Controllers there are 2 more devices.
    • USB Serial Converter A
    • USB Serial Converter B
  6. If all of these devices were found, make sure they are all functioning properly.
    • Right click on any of the zSpace device names and select Properties
    • Look for a window titled Device Status
    • If the device is functioning properly it will say "This device is working properly."
    • A common issue is the devices get disabled by Windows. To enable the device, right-click on the device name again and select Enable
  7. Should any or all drivers be missing at this point, uninstall your zSpace System Software and re-install.
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