For zSpace System Software 4.0.1 and below using zSpace 100 or zSpace 200 models. If you are using zSpace System Software 4.4.0, including all versions used with zSpace 300, please see this article here.
- zSpace System Check
- EDID test
- Tracking Server test
- Display test
- Eye wear stereo test
- Head (Eye wear) tracking test
- Stylus button Test
- Stylus LED Test
- Stylus vibration test
- Stylus tracking test
- zSpace Control Panel
The zSpace System Check is an integrated part of the zSpace Control Panel. The first time the zSpace Control Panel is launched by default it will show the zSpace System Check.
The zSpace System Check tests all aspects of the zSpace and the PC to verify the required configurations and settings have been made. If any of the tests fail, an error message will be shown. The error message also contains a link to the zSpace support site which will give further information to assist the user in making corrections which will allow the test to be passed. After taking the corrective action the zSpace System Check should be executed again.
Running the zSpace System Check
The zSpace System Check can be launched from the Windows Start Menu.
The first thing you will see after launching the zSpace Control Panel is a message stating “Verifying zSpace System hardware connection and components”.
If the zSpace System Check has not previously been passed, you will begin the zSpace System Check. Otherwise, you will see the zSpace Control Panel.
The first test as part of the zSpace System Check is the PC Hardware (EDID) test. If the PC is able to detect the zSpace by video connection, this test will pass. This requires no user interaction and if the test is successful the user will not see any messages and advance to the Tracking Server Test.
The EDID test is a test designed to verify the zSpace video cable is connected to the PC. zSpace applications use the EDID information to determine your display configuration so zSpace enabled apps will launch onto the zSpace display. Failing this test means our software could not detect a zSpace connected to your PC.
Troubleshooting EDID Test issues
The most common cause of an EDID test fail is using a video cable adapter which is not supported. If you are using an adapter to convert from display port to DVI, be sure it is a DVI-D Dual Link Active adapter which is a powered adapter. They can be expensive so the better option is to purchase a Display Port cable and use the Display Port cable directly from your PC to zSpace. Your zSpace may have a plastic plug covering the display port which can be easily removed.
Tracking Server Test
The second test is the Tracking Server test. This test makes sure your PC and zSpace can communicate. Most cases where the tracking software is not able to run correctly will be caught here. Like the EDID Test, this test requires no user interaction and if the test is successful the user will not see any messages and advance to the welcome screen.
Troubleshooting the Tracking Server Test issues
The zSpace System Check was not able to run. Please verify:
- zSpace display is powered on.
- USB cable is connected from the zSpace to the PC. Verify you are not using USB 3.0 port on your PC. USB 3.0 ports are commonly blue, yellow, or have an "SS" mark close to the port. Any computer which using Intel i3, i5, or i7 3rd generation or newer is only USB 3.0 even if the ports are marked USB 2.0.
- Stylus is connected to the zSpace
- DVI or Display Port cable is connected to zSpace and PC.
- Verify all drivers for zSpace were installed during the installation of tracking software. This article will help you in determining which drivers should be installed.
- If you ran the zSpace System Installer including the portion of installing the drivers, a simple power cycle (unplug and reconnect power cable) of the zSpace likely will resolve your issue.
- If power cycling does not install the drivers, run the zSpace System Installer software again including the portion of installing zSpace Drivers.
It is possible a PC which is part of a very secure environment, such as Government, large corporations, or similar environments, the PC may have extra security to prevent unintended access. PC hardware and software such as USB ports, network devices, and network connections may have been disabled. The zSpace System relies on being able to access this hardware, software, and related Windows services. If your computer is possibly part of or was part of an environment which is labeled as being "secure", please contact your IT department to assist with installing zSpace software.
Next, the user will see the welcome screen for the zSpace System Check. This window shows the directions for completing the zSpace System Check correctly. Click Next to start the system check.
The first test is the Display Test. This test verifies Stereo 3D has been enabled by your graphics card. If Stereo 3D is enabled by your graphics card, you will see purple within the center of the window. Be sure to not wear your glasses during this test.
Troubleshooting Display Test issues
- Radeon GPU users NOT seeing a purple
- Remove Glasses
- Enabling Stereo 3D settings for your graphics card
- Not supported Graphics card
- Out of date or incorrect graphics drivers
- Multiple graphics cards
During the zSpace display test, Radeon cards will display RED, BLUE OR GREY. Selecting this option will fail the test. Regardless of the color you see, press purple to advance to the next test.
Make sure the display test is performed without the tracking glasses. Without tracking glasses, proper stereo output will look Purple.
To configure your graphics cards, please see this article. If your PC has integrated Intel video as well as a NVIDIA Quadro GPU, you may run into issues with NVIDIA Optimus. Please see this article for resolving Optimus issues.
It is always advised to update to the most recent drivers for your GPU. Please verify you have the most recent drivers available for your graphics card. Verify you have a supported graphics card.
If you see do not see Purple in the stereo test window, it is possible you are using Microsoft in-box video drivers (Windows update drivers) and not reference drivers from nVidia or ATI/AMD. These drivers do not always have stereo support. Please download the proper drivers for your video card from your computer vendor or reference drivers from nVidia or AMD/ATI. Additionally, for FirePro users, it is important to reboot your PC after installing and configuring your drivers before attempting the stereo tests in zSpace Control Panel or you may see a condition where the stereo test Window looks gray but actually is never drawn at all.
If you have a nVidia Quadro card and your stereo 3D settings have worked recently and suddenly stopped working, it may have been caused by a Windows Update.
If you are using multiple graphics cards, be sure you have your zSpace connected to your nVidia Quadro or AMD Firepro card. If you are using two nVidia Quadro Cards, we have seen some cases Stereo 3D will work on one card but not the other. Try connecting your zSpace to the other graphics and retry the test.
Next is the eyewear test. This test will verify your eyewear is correct. While wearing your glasses, the image in the left panel will appear flat. The image in the right panel should appear to have a sense of depth and volume. If the images appear different, select Yes. Please note the image shown below is not in Stereo 3D and will appear different on your zSpace display.
Troubleshooting Eyewear Stereo Test issues
- Radeon users, you will NOT see a difference in the 2 images, click the 'YES' button to proceed.
- Did you remember to put the eyewear on during this test?
There are almost no reasons why this test would fail if the previous Display Test passed.
The next two screens are to test that head tracking is working. The first of the two screens is the instructions to perform the head tracking test. Select yes to advance to the test. While wearing your glasses, move your head to point at each of the five red circles on the screen. You will see purple cross-hairs where your glasses are pointing. Once the cross-hairs have gone through a red circle it will turn green. Once all 5 circles are green you will advance to the next test.
Troubleshooting Head Tracking Test issues
- Are the drivers properly installed and the tracking devices enumerated?
- Make sure you are using the glasses with 5 tracking markers attached to them (silver nubs)
- Make sure you are not blocking the head tracking markers with your hands or arms
- Check lighting conditions around the zSpace
- zSpace calibration
The zSpace requires drivers and system software installed. Please check this article to make sure you have the correct zSpace System Software installed and this article to make sure all the required drivers did install.
The zSpace tracking eyewear utilizes 5 tracking markers, which look like silver nubs attached to the front of the glasses frame. When using the glasses, try not to directly block their visibility to the tracking devices in the zStation with your arms, hands or other objects. Also, eyewear tracking is designed to accommodate small changes in viewpoint and scene/object positioning. Try to avoid rapid movement of your head while using the tracking device.
Bright light sources being picked up by the tracking devices could interfere with proper Eyewear tracking functionality. To minimize this, please consider the following when planning the location of your zSpace system:
- Avoid having the zStation face direct sunlight or windows
- Minimize direct line of sight exposure of track lighting, spot lights and other bright light sources that would face the zStation display
Poor tracking performance could be an indication of sensor alignment (calibration) issues. We currently do not have an adequate end-user method to test this. Until we have a method in place if you are still having tracking problems, contact technical support for assistance.
Next is the Stylus button test. This test verifies the stylus buttons are working. Press each of the stylus buttons one at a time. Notice as a stylus button is pressed the corresponding button in the image turns red. Press next to continue.
Troubleshooting Stylus Button Test issues
If the buttons do not work at all, try the following:
- Check to ensure the Stylus RJ-11 connector is properly connected to the RJ-11 port on the back of the zStation. Unplug and replug it. Re-run the test.
- Shutdown the Control Panel, power cycle the zSpace and re-run the test again.
If it looks like the buttons are working but not corresponding to the buttons being pressed on-screen please contact zSpace Support.
The stylus LED test verifies the LED on the stylus is working. Look at the image on the screen and your stylus LED. Verify both are displaying the same colors at the same time. Select Yes to continue.
Troubleshooting Stylus LED Test issues
If the Stylus LED is not color cycling as indicated on-screen in the test app:
- Shutdown Control Panel, unplug/replug the Stylus RJ-11 connect to the zStation and re-run the test.
- If you are using a zSpace 200, make sure the stylus is plugged into the correct port which is the stylus towards the middle of the zSpace.
- if you are using a zSpace 300, make sure the stylus is plugged into the stylus port and not network port.
- Shutdown Control Panel, power cycle the zStation and re-run the test.
- If the LED still does not work, contact zSpace Customer support.
The next test is the stylus vibration test. This will verify the vibrator is working inside the stylus. When you see the on-screen image change to vibration, you should feel the stylus also vibrate. Select yes once you have felt the vibration.
Troubleshooting Stylus Vibration Test issues
- Is the stylus plugged in properly? Unplug and replug the Stylus into the RJ-11 port on the back of the zStation and re-run the test.
- Power cycle the zSpace Display and re-run the test.
- Power cycle the PC and re-run the test.
If the motor is still not vibrating, please contact zSpace Customer Support.
The next two screens are to test stylus tracking. The first of the two screens will display the steps to pass the test. You will point the stylus moving the purple cross-hairs into each of the red circles. Select next to begin the test. Holding the stylus about 15 inches (43cm) from the screen, move the stylus until each of the red circles turn green. Once all the circles are green you will complete the test.
Troubleshooting Stylus Tracking Test Issues
Please refer to the head tracking test failure.
The zSpace stylus has two infrared (IR) LED's located on the tip and eraser areas of the pen. Depending on how the device is held, there is a chance that one or both LED's can become physically blocked by your hand. To minimize this effect, try to hold the stylus from underneath the barrel in much the same way you would hold a writing device or chopsticks.
Complete. Once all tests have finished and passed, you will see the Congratulations page. Clicking finish will advance you to the zSpace Control Panel.
The home screen of the zSpace Control Panel displays the current version of the zSpace Control Panel and contains a link for a user to check for updates. The home screen also contains tabs for stylus configuration and support tools.
The support tab has four useful abilities:
- Run zSpace System Check
- View System Information
- Install Firmware Update
- Restart the System (zSpace)
The zSpace System Check is launched by default when launching the zSpace Control Panel if it has not previously run and passed all tests. If a user wants to run the zSpace System Check again, it can be run from here. View System Information will show information about your PC and zSpace hardware.