Application crash - NVIDIA driver downgrade

Article last updated:

We recently identified an issue with the most recent nVidia GPU drivers which appear to affect nVidia Kepler series cards.

*Update* This issue appears to have been fixed with all drivers since 347.xx. This article is remaining posted in case the issue returns. 

If you have observed the following symptoms:

  • Newton's Park - Hangs during application launch
  • Frankin's Lab - Hangs after opening activity or sandbox
  • zSpace Experience - Hangs during application launch

Confirmed to affect the following nVidia Quadro GPUs:

  • K2000
  • K4000

Confirmed using the following driver versions:

  • 347.88
  • 347.52

 

This issue likely affects all Kepler series cards using OpenGL based graphics on any current nVidia drivers. If you are experiencing the known symptoms and your GPU or driver is not listed above, please contact support or comment below so we can add additional information to this list.

Perform the following steps to downgrade your nVidia driver to a previous known working driver.

Step 1: Verify driver version

  • To verify the version of software that you are running right click on your Windows Desktop and select "Nvidia Control Panel".
  • Under "Workstation", click on "View System Topology". The current driver version is displayed here.

Step 2: Download Driver

  • Go to www.nvidia.com and click on Beta and Older Drivers.
  • Select your Product Type, Product Series, Product, Operating System, and Language and select "Search" and download version 333.11.

 

Step 3: Uninstall existing driver

  • Open your Windows Control Panel by selecting the Windows Start Button and Control Panel.
  • Under Programs select Uninstall a program
  • Select the NVIDIA Graphics Drivers from the list of programs.
  • Click Uninstall/Change.
  • Confirm with Windows that you wish to continue with the uninstall
  • Reboot your PC

Step 4: Install New Driver

  • Run the nVidia driver file that you downloaded In Step 2 (333.11 in this case).
  • Continue to follow the directions seleciting all the default options to install the nVidia driver.
  • After installation, you may see warning message nVidia DMI driver did not install. This is ok.
  • Reboot your PC.

Do not forget to make any driver settings such enabling stereo in your nVidia Control Panel.

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    Jimmy Liberato

    nVidia doesn't offer that obsolete driver anymore in the Beta and Older Drivers section (they drop support for anything over a year old).