zSpace Known Issues

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This article lists most currently known issues for all applications supported on a zSpace system. Select an application to view specific known issues.

zSpace STEM Education

Common issues among all STEM applications

  • In very rare cases, licensed applications are becoming deactivated. (949)
  • Since the learning applications share a license, if you attempt to attempt to apply an already in use license to an application which you are not licensed to use, both applications will be left in a state where they are not licensed. (1563)
  • Applications will not open if tracking is not working (1597)

Euclid's Shapes

  • No major known issues

Franklin's Lab

  • No major known issues

Newton's Park

  • When editing activities, Deflector Block does not have lock size constraints like other objects in the ramp category. (1707)

Studio

  • If headphones are plugged in after Studio has been launched, you will not hear any audio. You must connect your headphones before launching the application. (1870)
  • In some activities, the animation buttons appear but do not work. (2544)
  • Tourbuilder does not work if 3D mode is disabled in Windows. (2821)

zSpace Utilities

App Manager

  • In some cases, zCentral cannot be updated. (86)
  • Nightly updates may not work in some cases. This is still being investigated to determine the cause. (41)
  • App Manager, if left open for a significant period of time, will crash. (59)
  • If a user does not have appropriate user permissions to run App Manager and tries to open App Manager, appropriate error messages are not shown. (56)
  • System Software can be shown as "Installed" even though the installation has failed. Running repair on the installation or uninstalling and installing System Software again may resolve the issue.

Configuration Check

  • On Laptop, if scaling is set to 125%, the UI will be cut off by the screen.

EDU Server and Teacher Dashboard

  • The EDU Server application has been discontinued. 

System Software

  • On zSpace Laptop, installing the latest GPU driver and system software at the same time will cause system software install to fail. The workaround is to reboot the zSpace after installing both or install the system software only when a known functional GPU driver is installed.
  • Windows 10 Fall Creator Update will not allow zSpace System Software to be installed on certain older zSpace systems.
  • If there is a secondary monitor connected to zSpace, it must be set to extended display or removed to install zSpace System Software. For assistance in changing resolutions, please see Managing multiple display configurations.
  • Users must unplug all USB devices from their zSpace 300 except the mouse and keyboard prior to installing 5.1.0 or newer zSpace System Software.
  • System Software cannot be installed over Remote Desktop Client.
  • System Software will fail to install if using a secondary display in Duplicate Mode. (835)

zView

  • Some web cameras, zView may flicker when using augmented reality mode. 
  • With the new zSpace AIO, the center camera on the zSpace is the first available webcam on the list. You will need to select the correct webcam you intend to use with zView.
  • In some situations, zView will tell you to head over to App Manager to install, even when already installed and licensed. This may happen when launching from within an app like Studio. Please reach out to Support to obtain a .bat file that will update a specific registry entry and resolve this issue. (459)
  • With an Nvidia GPU M2000 running Driver version 369.09, when putting zView into fullscreen the zView menu is still seen. (361)

Partner and 3rd Party

GTAFE Auto Expert, Auto Mechanic, and Canine

  • To license the applications, you must select the shortcut file, right-click, and select Run as Admin. 

Human Anatomy Atlas 3D

  • After licensing Human Anatomy Atlas, the application may ask for a license key again. If the license key is entered again an "Exceeded maximum activation" error message will be shown. Please contact zSpace support if this is seen so the license can be reset. 
  • License keys are version-specific. Entering an annual license key into the perpetual version or entering a perpetual license key into the annual version will activate the key but not activate the application.
  • Animations after a duration of playing will cause Human Anatomy Atlas to crash.

Leopoly Maker

  • Leopoly quits when importing obj files. (12)
  • When Leopoly is running, background applications cannot be selected. (29)
  • (Laptop only) Bodyparts Mode takes 30 to 35 seconds to load when it should take 5 seconds. (60)
  • Sometimes when launching Leopoly a "Hidden unity window" will appear. (35)

VIVED Science

  • Any saved sessions which contain notes will show inconsistent behavior on load.
  • In some cases, when deactivating a license, the license may say it has been deactivated but it has not. When trying to activate the license again you may get a message stating "maximum number of activations exceeded". If you experience this, please contact zSpace support. (4)
  • On zSpace Laptop, scaling needs to be set at 100% or VIVED Science will appear to have a zoomed-in look. (77)
  • When VIVED Science is launched very shortly after zSpace computer boots, tracking may not start appropriately when VIVED Science is launched. The workaround is to wait 2 minutes to launch VIVED Science or first launch another application before launching VIVED Science. (32)

VIVED Anatomy

  • In rare cases, when trying to activate VIVED Anatomy you may see a message stating "User key already activated". If this issue occurs, please contact zSpace Support. You will be asked to provide the log files and VIVED Anatomy license file from your zSpace. If you see this issue, please contact zSpace Support. (30)
  • The female pelvis model shows both male and female anatomy. (35)
  • On the newest laptop image, VIVED Anatomy or Chemistry cannot be licensed. Please see this article for the workaround. (89)

VIVED Chemistry

  • On the newest laptop image, VIVED Anatomy or Chemistry cannot be licensed. Please see this article for the workaround. (89)

Fun2 Advanced Manufacturing Mechanical 

Windows

  • Windows Updates may cause performance issues. Even Windows simply checking to see if updates are available and not downloading or installing any may cause a decrease in performance on your PC. If you notice stuttering in your tracking movement, reboot your computer.
  • Upgrading manually to Windows version 1909 may require additional reboot if stereo functionality is not working. (728)

zSpace Hardware

 

 

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