Customer Support Update - July 31, 2017

Article last updated:

 

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App Manager 2.0.1 Available

App Manager 2.0.1 is now available and is a required in order to see the latest learning application updates.

You can update in one of two ways:

  1. In App Manager, go to Help/Check for updates to get the latest installer
  2. Download from http://zspace.com/downloads

 


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Visible Body Licensing

As a reminder, there are different installers for Human Anatomy Atlas, used for the different license scenarios. These are the partner, annual or perpetual.  Installers for each are available on the http://zspace.com/downloads page.

To see the version of your Human Anatomy Atlas by Visible Body, hold the shift key while launching the application shortcut, continue to hold the shift until you see the license info splash page. The currently installed version will show in the bottom left corner of the splash page.

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Partner versions will show the version number, ending with an "h", the perpetual version will end with a "p" and the annual will not have any letter, just the version number.


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Offline Repository 1.7

Version 1.7 of our offline repository is now posted on our downloads page. This repository includes all current zSpace App Manager updates for zSpace's summer product release.  Enjoy!!

You can download the repository at http://zspace.com/downloads

A new recovery image has also been posted and can be downloaded at http://zspace.com/downloads.  This allows customers to set their systems back to the most current factory defaults.  Please note that this only works on Windows 10 systems and restores to Creators update 1703.


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Known Studio Bug

We have identified an issue with the activity "Structure and Function - Mammal Skulls" not showing any of the models. An article has been posted to the support site and we will update that article once there is a fix in place.

Article Link: Studio Activity: Structure and Function - Mammal skulls shows blank


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Configuration Check in App Manager

Good News!!  The Configuration Check is now part of App Manager. This will ensure that everyone is using the latest and greatest version.

The app loads to the C:\zSpace folder and can be launched from there, or by browsing to the zSpace applications folder from your Windows Start menu.

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