No text on labels in STEM applications

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With the most recent release of zSpace STEM applications, zSpace now supports 3 languages: United States English (en-US), American Spanish (es-US), and Chinese (zh-CN). For languages in the zSpace STEM applications to work correctly, the zSpace language must be set to one of the above languages before any STEM applications are launched for the first time.

*Update* This issue has been resolved with the most recent zSpace STEM applications releases. Using App Manager, update to the most recent zSpace releases.

If the language is not set to one of the above languages, zSpace STEM applications may be missing text in the application labels as outlined in the red squares in the below image.

Set0.png

To resolve this issue, please see the following sections

Set the language on your zSpace System

You must first set the language on your zSpace system to one of the support zSpace application language. To set the language on your zSpace, perform the following steps.

  1. Open the Windows Control Panel by clicking on the Windows Start Button and select the settings icon.
    • Set1.png
  2. Select Time & language.
    • set2.png
  3. In the left hand menu, select Region & language and select Additional date, time, & regional settings.
    • set3.png
  4. Select Region.
    • set4.png
  5. Select the Administrative tab and select Change system locale.
    • Set5.png
  6. In this window, you can select the region for your zSpace. Select from one of the following:
    • English (United States)
    • Spanish (United States)
    • Chinese (Simplified, china)
  7. Select OK.
  8. Reboot your computer.

Change set language in zSpace STEM applications

The language for zSpace STEM applications is set the first time the application is launched. To resolve the issue with text not showing in zSpace STEM applications, perform the following steps. The first set of steps is to use a script which will automatically change the language settings for all zSpace STEM applications. The second set of steps if for those who manually wish to perform the steps.

Using DeleteLanguage.bat to automatically remove settings

  1. If you have not already done so, change the language of your zSpace System to one of the support languages.
  2. Download the DeleteLanguage.bat file which is attached to the bottom of this article.
  3. Once the file is downloaded, right click on the file and select Run as administrator.
  4. Now launching your zSpace Applications the new zSpace set Language will be the default application language.

Manually changing the set languages for zSpace STEM applications

  1. If you have not already done so, change the language of your zSpace System to one of the support languages.
  2. Open Windows File Explorer by clicking the icon on the Windows Task Bar.
    • set6.png
  3. Browse to C:\ProgramData\zSpace\. If the ProgramData folder is not visible, you can type in this location in the address bar.
    • set7.png
  4. You will need to perform the following for each application which is experiencing this issue. Open the folder for each of the following applications. Note, folders will not exist for any application which has not been previously launched on the zSpace. If this is the case, languages for the applications have not been set and no additional steps need to be taken.
    • Curie's Elements
    • Euclid's Shapes
    • Franklin's Lab
    • Newton's Park
    • Studio
  5. Open the folder for each of the listed applications.
  6. Delete the EduApplicationState.json file.
  7. Now launching your zSpace Applications the new zSpace set Language will be the default application language.

 

 

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