Customer Support Update - June 5, 2017

Article last updated:

 

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Screen flicker on zSpace 300

Support has received isolated reports of "screen flickering" or what could be described as a lower refresh rate. If you have experienced these symptoms, please review the following linked article:

https://support.zspace.com/hc/en-us/articles/115001095826

 


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Reminder regarding MS Lifecam Driver

We still receive sporadic reports of issues with the MS Lifecam driver where a downgrade of the driver is needed to resolve issues with zView. This issue depends on a combination of the MS Lifecam driver and the version of Windows being used.

More details such as diagnosing and downgrade steps can be found in the following support article:

https://support.zspace.com/hc/en-us/articles/208130763

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